Contact CrownJewelz Casino Support

Which Channel We Suggest for Your Question

Use live chat for anything that needs an answer while you are logged in: a bonus that has not credited (bonus offers are for players aged 18 or over), a deposit that has not appeared, an account locked after failed sign-in attempts or a question about the Royalty Club. Use email when the request needs documents or a written record, such as identity verification, a data request, a formal complaint or a self-exclusion request. Before you write, have your registered email address, your account currency (GBP), the payment method involved and, for a payment query, the date, the amount and either the last four digits of the card or the crypto transaction hash. We will never ask for your password, your full card number or your CVV, so please do not send them.

Where You Can Email Us

Write to [email protected] from the address registered on your account so we can match the message to your profile without extra checks. Put the topic in the subject line, for example Withdrawal query or Document upload, and keep to one issue per message, because a second issue in the same email slows the answer to both. Attach documents as PDF, JPG or PNG files. Formal complaints go to the same address and follow the steps on our legal notice page.

When We Are Online (GMT and BST)

Live chat is staffed during UK hours, which covers the usual evening gaming sessions in GMT over the winter and BST over the summer. Email is monitored on the same schedule, and a message sent outside those hours is answered when the team is next online. We do not publish a telephone number.

How We Reply on Each Channel