Responsible Gambling at CrownJewelz Casino
Signs That Play Has Stopped Being Fun
Problem gambling usually shows in behaviour before it shows in the balance. Warning signs include chasing losses with bigger stakes, depositing more than you planned, borrowing money or using rent and bill money to play, hiding how much you spend, feeling irritable when you cannot play and gambling to escape stress or low mood. Missing work, sleep or time with family because of a session is another signal. If two or more of these sound familiar, stop for the day and talk to someone you trust. A simple test is to ask whether you would be comfortable showing a friend your deposits from the last month, and another is whether you could go a week without playing and not feel on edge. If either answer is no, use one of the limits below or contact a support service.
How We Keep Under-18s Out
Play is for adults aged 18 or over. Before your first withdrawal we check a passport or UK photocard driving licence, and any account found to belong to someone under 18 is closed. Parents can help from their side: set up Apple Screen Time or Google Family Link on a shared device, keep card details out of browsers and never leave a logged-in session open where a child can reach it. If you suspect that a minor has used your account, tell us at once through live chat or [email protected] and we will review the account and suspend it while we do.
Setting a Budget and Using the Limits We Provide
Gambling is entertainment, not a way to earn money. Decide on an amount you can afford to lose before you deposit, treat it as the cost of the evening and never top it up with money meant for bills.
| Tool | What it does | Where to set it | When it applies |
|---|---|---|---|
| Deposit limit | Caps what you can pay in over a period | Account area | Lowering takes effect immediately |
| Loss limit | Caps net losses over a period | Account area | Lowering takes effect immediately |
| Cooling-off period | Pauses your account for a chosen time | Live chat or email | From the moment we confirm |
| Self-exclusion | Closes access to your account | Account area or support | From the moment we confirm |
Tightening a limit applies at once. Raising or removing one only takes effect after a 24-hour cooling-off period. Requests made through live chat are confirmed by email, and while an account is in cooling-off or self-exclusion we stop sending it marketing messages and bonus offers. It cannot be reopened before the period you chose has ended.
Where to Get Help Now
These services are free and confidential. GamCare runs the National Gambling Helpline on 0808 8020 133, open 24/7. Gordon Moody offers residential treatment for gambling-related harm on 01384 241292. Gambling Therapy provides online support and forums, and Samaritans answer emotional distress around the clock on 116 123.
GAMSTOP is the national online self-exclusion scheme, but it only covers operators licensed by the UK Gambling Commission, so it does not exclude you from CrownJewelz. To exclude yourself here, use the account area or contact [email protected].