CrownJewelz Terms and Conditions of Play

What Registering and Claiming a Bonus Commits You To

Creating an account at crownjewelz.io means you accept these terms in full, and they form a binding agreement between you and Aurelian Gaming Group S.A., the operator of the site. If you do not agree with any part, do not register or deposit.

Bonuses are for players aged 18 or over. The standard welcome pack covers three deposits and carries zero wagering, with a minimum deposit of £20, and the high-roller first-deposit offer requires £500. The Free Spins and Cash Spins attached to the pack are credited 10 per day over five days. The Crypto First Deposit Bonus of 100% up to £500 runs under its own terms, which are shown before you accept it. No single maximum stake applies across all offers, so the limit that governs a given bonus is the one printed in that promotion’s terms in the cashier. Live casino tables and certain high-RTP slots may be excluded from a bonus or count at a reduced rate. Only one welcome pack is available to each player.

What We Do When a Game Fails or a Rule Is Broken

If a game malfunctions, for example because a round freezes or a result is displayed incorrectly, we void the affected round, return the stake and remove any winnings that came from the fault. Game providers such as Pragmatic Play, Evolution Gaming and NetEnt keep their own round records, and we rely on them to settle a disputed result.

We prohibit multiple accounts, bonus abuse, collusion between players and any use of bots or automation. When we find one of these, we may void the winnings and bonuses linked to it, close the accounts involved and keep the deposit until the review is complete.

We are not liable for losses caused by a failure of your internet connection or device, by an outage at a third-party provider or by a blockchain network delay. Nothing in these terms excludes liability for fraud or for anything else the law does not allow us to exclude.

How We Verify Your Documents and Pay You

Before your first withdrawal we ask for a passport or a UK photocard driving licence, plus proof of address dated within three months, such as a utility bill, a council tax bill or a bank statement. We review documents in the order received, normally within two working days, and email you if an image is unreadable.

Withdrawals return to the method used for the deposit. We charge no fee on either side of a payment.

The Law That Applies to Your Account

These terms are governed by the laws of Costa Rica, and any dispute that cannot be settled through our complaint process is subject to the courts of Costa Rica. The operator is Aurelian Gaming Group S.A., holder of Costa Rica gaming registration No. CR-GR-20418. This is a Costa Rican registration and not a UK Gambling Commission licence, so the Gambling Act 2005 licence conditions do not apply to the site.

Who We Accept as Players

You must be 18 or over, use only your own funds and hold one account, and the details you give at registration must be accurate. Keep your password and any two-factor codes to yourself, since activity on your account is treated as yours.

We hold no licence from the UK Gambling Commission. Whether it is lawful for you to play with us where you live is your responsibility to check, and by opening an account you confirm that it is.

How We Notify You of Changes

When we change these terms we publish the new version on this page with a fresh revision date. For a material change, such as a new bonus condition or payment limit, we also email the address on your account at least 14 days before it takes effect. If you keep playing after the effective date, we treat the new terms as accepted. If you disagree, you can close the account and withdraw your balance before that date.