CrownJewelz Company Information and Legal Notice
Who Runs This Website
crownjewelz.io is operated by Aurelian Gaming Group S.A., registered in Costa Rica with its registered office at Avenida Escazu, Torre Lexus, Piso 6, Escazu, San Jose, Costa Rica. No VAT number is published for the company, and we have not registered a UK company for this site. We give these details so that UK visitors can see who they are dealing with, and all correspondence goes to [email protected].
What Happens When You Follow a Link to Another Website
Some pages point to outside organisations, and the cashier hands part of a payment to Skrill, Neteller or a card network. We do not control what those sites publish or how they treat your data, and we are not responsible for their content, accuracy or availability. Read the terms of any outside site before you use it.
Who Owns the Content You See
The CrownJewelz name, logo, page design and written content belong to Aurelian Gaming Group S.A. Game titles, artwork, sounds and software belong to their studios, including Pragmatic Play, NetEnt, Evolution Gaming, Play’n GO, Hacksaw Gaming and Nolimit City, and the same applies to the remaining providers in our lobby. You may view the site for personal use, but you may not copy, scrape, resell or frame it without written permission.
Our Licence and Who Regulates Us
The operator holds Costa Rica gaming registration No. CR-GR-20418, an offshore registration issued in Costa Rica.
We do not hold a UK Gambling Commission licence, so the Commission does not supervise this site and the protections that come with a British licence do not apply. Anyone visiting from Great Britain should work out for themselves whether playing here is right for them under the rules where they live.
How We Handle a Complaint
| Step | What you do | Our timeframe |
|---|---|---|
| 1 | Raise the issue on live chat | Answered in the same session, during UK hours |
| 2 | Email [email protected] with the subject Complaint, your account email and the dates involved | Acknowledged within 3 working days |
| 3 | We review the account history and the game provider’s round record | Final written response within 14 days |
No alternative dispute resolution body is named for CrownJewelz, and because the site is not licensed by the UK Gambling Commission, the Commission cannot review a complaint about us. A complaint about personal data can go to the Information Commissioner’s Office once you have written to us.
Who Answers for What We Publish
Aurelian Gaming Group S.A. is responsible for the text, bonus descriptions and legal pages on crownjewelz.io. They are accurate as at the revision date shown on each page, and if you spot an error, tell us at [email protected] and we will correct it.
How to Reach Our Office
Email [email protected] for any legal or company enquiry. Post can be sent to Aurelian Gaming Group S.A., Avenida Escazu, Torre Lexus, Piso 6, Escazu, San Jose, Costa Rica, but email is answered faster.